Shipping policy

All furniture items sold on our store are custom‑made products without ready‑made stock. No shipment will be arranged until your custom design is fully confirmed and the full balance payment has been received. By placing an order, you agree to all terms below.

1. Pre‑Shipment Requirement

Our production lead‑time is separate from shipping transit time. Standard production time takes 6‑12 weeks, and complex orders may take 12‑16 weeks. Goods will be shipped out only after production is finished and full payment is cleared.

2. Shipping Destinations

We currently deliver to the following countries and regions: ____________. Delivery to remote islands or inland zones may be unavailable for large‑size furniture. Please contact our support team to verify your delivery address before ordering.

3. Shipping Method & Estimated Transit Time

Large furniture will be shipped by sea freight (LCL / FCL) with final white‑glove delivery at destination. All delivery times are estimated and not guaranteed. Delays may occur due to customs inspection, port congestion, weather or local events, for which we shall not be liable for compensation. Estimated sea transit time after vessel departure: 15‑45 working days. Final local delivery after customs clearance: 7‑15 working days.

4. Shipping Costs, Duties & Taxes

Sea freight cost will be shown at checkout or agreed in our conversation. Import duties, VAT, customs clearance fees, port charges and final inland delivery fees at your country are NOT included in your order price and shall be fully borne by the buyer.

5. Order Tracking

Once goods are loaded on vessel, we will email you the bill‑of‑lading number and carrier information. Real‑time daily tracking updates are not always available for sea freight shipments.

6. Inspection & Delivery Acceptance

You are required to inspect your furniture immediately upon arrival. If any damage caused by shipping is found, please take clear photos (outer package, full item, close‑up damage shots), mark damage on delivery receipt and contact us right away. Claims for surface damage reported after signed‑in acceptance without on‑site evidence will not be accepted. If you reject delivery for no valid reason, all return freight, port storage charges and product loss will be at your cost, and payments already made are non‑refundable.

7. Non‑Liability for Delays

We are not responsible for delays caused by: buyer‑initiated design changes, late balance payment, material shortage, shipping schedule delay, customs hold‑up, port congestion, strike, natural disaster or other force‑majeure events.

8. Storage & Abandoned Cargo

Once goods arrive at destination port, you must complete customs clearance and pickup promptly. All port‑storage fees arising from your delayed pickup shall be paid by you. Payments will not be refunded for abandoned cargo.